Privacy Notice

Emerald & Olive Cleaning Co. (“Emerald & Olive”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information in a clear, careful, and lawful way.

This Privacy Notice explains how we collect, use, store and share personal data when you contact us, request a quote, book our services, visit our website or social media pages (where applicable), or otherwise interact with us.

1. Who we are

Emerald & Olive Cleaning Co. is a Bedfordshire-based, family-owned cleaning company providing domestic and commercial cleaning services in Bedfordshire and the surrounding area.

• Data controller: Emerald & Olive Cleaning Co.
• Business address: Bedfordshire, United Kingdom
• Email: hello@emeraldolivecleaning.co.uk

If you have any questions about this Privacy Notice or how we use your personal information, please contact us using the details above.

2. What personal information we may collect

Depending on how you interact with us, we may collect and use personal information such as:

• your name, phone number, and email address
• billing address and service address
• postcode or location details
• details about the property or premises relevant to the service requested
• quote and booking details and service history
• payment and invoicing information
• correspondence with us by email, phone, text, or social media
• access information such as key arrangements or alarm instructions
• feedback, reviews, or complaints

3. How we collect your information

We may collect personal information:

• directly from you when you contact us or request a quote
• when you provide information during the booking or service process
• from photos, videos, or descriptions you send us for quoting purposes
• from third parties acting on your behalf, such as landlords or property managers

4. How we use your personal information

We use personal information to:

• respond to enquiries and provide tailored quotes
• arrange, manage, and deliver cleaning services
• communicate about appointments and service updates
• issue invoices and manage payments
• comply with legal, regulatory, or insurance-related obligations

5. Our lawful bases for processing

We rely on several lawful bases, including:

• Contract: To perform our agreement with you or take steps at your request before entering into one.
• Legitimate interests: For managing our business operations and client relationships.
• Legal obligation: To comply with UK law (e.g., tax and accounting).
• Consent: Where you have given clear consent for a specific purpose.

6. Marketing communications

We may send promotional communications where permitted by law. You can opt out at any time by contacting us directly or using the unsubscribe link in our emails. Stopping marketing messages will not affect service-related communications.

7. Who we may share personal information with

We may share information with trusted team members, professional advisers (like accountants), and regulators where required. We do not sell your personal information.

8. How long we keep personal information

We will not keep personal information for longer than is reasonably necessary. In most cases, client records are retained for 60 months from our last meaningful contact to comply with legal and accounting obligations.

9. Your data protection rights

Under UK data protection law, you have rights including access, correction, and erasure of your data. You also have the right to complain to the Information Commissioner’s Office (ICO).

To exercise these rights, please contact us at hello@emeraldolivecleaning.co.uk.